Support

Email is the fastest way to reach a human, because there is only one.

Common questions

I did not get my confirmation email

Check your spam folder first. If it is not there, open the app and request a new one from the sign-in screen. Confirmation links expire, so use the most recent email.

How do I reset my password?

Tap “Forgot password” on the sign-in screen and follow the link sent to your email address.

How do I delete my account?

Open the app, go to Profile, and choose Delete Account. This permanently removes your account and anything you shared. Data stored only on your phone is removed when you delete the app.

A friend cannot see my day

Sharing is off by default. Open Profile and check that the switch for diet, workouts, or weight is on. Both of you also need to have accepted the friend request.

A barcode was not recognised

Barcode data comes from Open Food Facts, a public database, so newer or regional products are sometimes missing. You can add the item by hand or photograph its nutrition label instead, and it will be saved for next time.

How do I move my data to a new phone?

Use Backup in the app to export a file before you switch, then import it on the new phone. Signing in restores anything you shared, but your food diary and photos live on the device and need the backup file.

DietLift is an independent app. Privacy policy.